We ship professional restoration equipment across the continental U.S. with trusted freight and parcel carriers. We offer free shipping for many, but not all products. For certain paid shipping items, there are tiered shipping fees determined by the total order value which will be calculated and shown at checkout. Freight shipping fees includes liftgate delivery if necessary at no additional cost. Some smaller items ship via trusted parcel carriers such as UPS & FEDEX and the shipping fee is calculated based on the item's weight.
Free Shipping
We provide free shipping on all products from Phoenix, XPower, DBK Drymatic, Flir, Extech, Alorair, Puraero, ECOR PRO, EDIC.
Freight Shipping Rates for certain large equipment
| Order Total | Shipping Fee |
|---|---|
| Under $2,500 | $299 |
| $2,500 to $4,999 | $249 |
| $5,000 and over | Free |
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Liftgate delivery is included at no extra cost on all freight shipments for customers who do not have a freight receiving dock.
Order Confirmation Process:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we are able to process the charges to your credit card, it will typically ship within 2 business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@restorationbase.com.
The transit time varies depending on location. In general, it ranges from 1-4 days from the day it ships.
International Orders:
We currently do not offer international shipping.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@restorationbase.com, then visit our Easy Returns page and lodge your return claim online.